Returns + Exchanges

Last Updated: 01-Jan-2025

At Urbanforia, we want you to be satisfied with your purchase. Please review our return and refund policy below.

1. Return Eligibility

• Returns are accepted within 7 days of delivery if the item is unused, in original packaging, and in the same condition as received.
• Used, damaged, or altered items may not qualify for returns.

2. Refund Process

• Once we receive and inspect the return, refunds are processed within 5-7 business days.
• Refunds will be issued to the original payment method.
• Shipping fees are non-refundable unless the return is due to our error.

3. Exchanges & Replacements

• If you receive a damaged, defective, or incorrect item, we will replace it at no additional cost.
• Contact us at [email protected] with proof (e.g., photos).

4. Return Shipping

• Customers are responsible for return shipping costs unless due to our mistake.
• Use a trackable shipping method for returns.

5. Contact Us

For return requests, email [email protected].